We've all had this miserable experience. You're sitting there, minding your own business, and your cable goes out. Or your Internet stops working. Or your phone bill is incorrect. You know what's next and the dread starts to build. It's time to call the giant company responsible for this terrible service and you're in line for a 45 minute "conversation" full of frustration, anger and the worst elevator music on the planet. Here's a timeline of every customer service phone call you've ever been on. Thank you and please hold.
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